Shipments and returns

Your pack shipment

Delivery is free on all orders placed at

Packages are generally dispatch within 1 working day of receiving cleared payment. We’ll deliver between 7am and 8pm, Monday to Sunday. We don’t deliver on bank holidays.

Next-day delivery

Free next-day delivery is available on in-stock orders. You can see in your bag if your item is in stock.

To get free next-day delivery, you will need to place your order by 7 pm GMT, Monday to Friday. Please refer to the timings below to see when your item will arrive:

  • Order before 7 pm GMT, Monday to Friday
    Delivers next business day
  • Order before 7 pm GMT on a Friday, or before 6 pm GMT on Saturday
    Delivers on Monday
  • Order after 7 pm GMT, Monday to Thursday, or after 6pm GMT on Saturday
    Delivers two business days later
  • Order after 6 pm GMT on Saturday or on Sunday
    Delivers on Tuesday

Standard Return Policy

You can indicate your intent to return within 14 days. You have a further 14 days after indicating your intent to return to then return your products.


Once we receive your item, a refund is initiated immediately. If you cancelled a pickup item and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method: